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Privacy Policy

Last updated: 20.03.2025

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1. Introduction

Welcome to Trido.uk (the "Website"). This Privacy Policy explains how Trido Ltd ("we," "us," or "our") collects, uses, stores, and protects personal information from users ("you" or "User").

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.

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2. Who We Are

  • Company Name: Trido Ltd

  • Registered Office: 483 Green Lanes, London, England, N13 4BS

  • Company Number: 11253164

  • Email: trido@trido.uk​

 

3. Information We Collect

We may collect personal identification information in various ways, including when you:
✅ Register an account on our Website.
✅ Place an order.
✅ Subscribe to our newsletter.
✅ Contact us via email or live chat.
✅ Participate in promotions, surveys, or reviews.

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a) Personal Data We Collect:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely; we do not store full credit card details)

  • Order history

 

b) Non-Personal Data:

We also collect non-personal data, such as:

  • Browser type and version

  • IP address and location

  • Device information (mobile, desktop, tablet)

  • Website usage data (via cookies – see our Cookies Policy)

 

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing & Fulfillment: To process transactions, deliver products, and provide customer service.

  • Customer Support: To respond to inquiries and resolve issues.

  • Marketing & Promotions: To send promotional emails (only if you have opted in).

  • Website Improvement: To analyze user behavior and improve website performance.

  • Legal & Security Compliance: To prevent fraud and comply with legal obligations.​

 

5. Legal Basis for Processing Data

Under UK GDPR, we process your data under the following legal bases:

  • Contractual Necessity – When processing orders and providing services.

  • Legitimate Interests – For website analytics and security.

  • Consent – When you subscribe to our newsletter or marketing emails.

  • Legal Obligation – When complying with tax, fraud prevention, or law enforcement requirements.

 

6. How We Protect Your Data

We implement security measures, including:
✅ Encrypted SSL connections to protect data transfers.
✅ Secure payment processing (PCI-DSS compliant).
✅ Restricted access to personal data within our systems.

 

7. How Long We Retain Your Data

We retain personal data only as long as necessary:

  • Order history & invoices – Retained for 6 years for tax compliance.

  • Marketing preferences – Retained until you unsubscribe.

  • Inactive accounts – Deleted after 2 years of inactivity.

 

8. Sharing Your Data

We do not sell, trade, or rent your personal data. However, we may share data with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping partners (e.g., Royal Mail, DHL)

  • Marketing platforms (e.g., Mailchimp, Facebook Ads)

  • Legal authorities (only if required by law)

All third-party services are GDPR-compliant and process data securely.

 

9. International Data Transfers

Some of our service providers (e.g., payment processors, analytics tools) may be located outside the UK and EEA (e.g., USA, Canada). We ensure adequate data protection through:

  • UK-approved Standard Contractual Clauses (SCCs).

  • GDPR-compliant third-party agreements.

 

10. Your Rights Under UK GDPR

As a UK or EU resident, you have the right to:
✅ Access your personal data.
✅ Correct any inaccurate data.
✅ Request deletion of your data ("Right to be Forgotten").
✅ Restrict processing of your data.
✅ Object to marketing emails (unsubscribe anytime).
✅ Request data portability (receive a copy of your data).

To exercise your rights, please contact us at trido@trido.uk.

 

11. Marketing Communications

  • You will only receive promotional emails if you opt in.

  • You can unsubscribe at any time by clicking "Unsubscribe" at the bottom of our emails.

 

12. Cookies & Tracking Technologies

We use cookies to improve user experience and analyze traffic. See our Cookies Policy for details on how to manage cookies.

 

13. Third-Party Websites

Our Website may contain links to third-party sites (e.g., social media, shipping providers). We are not responsible for their privacy policies. Please review their policies before sharing personal data.

 

14. Children's Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the latest version. Continued use of our Website after updates signifies your acceptance of the revised policy.

 

16. Contact Information

For any questions about this Privacy Policy or your data rights, contact us at:

📧 Email: trido@trido.uk
🏢 Address: 483 Green Lanes, London, England, N13 4BS

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